Terms of service
OVERVIEW
Last updated: September 21, 2026
Welcome to Face to Grace Beauté (“we,” “us,” “our”). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. General
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced here.
We reserve the right to update, change or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.
2. Products & Use
All products are for external use only unless clearly stated otherwise.
At Face to Grace, our foundation is built on a personal journey with skin sensitivities. Our founder created this company specifically to avoid reactions due to chemical ingredients. This is why we are committed to using natural and organic ingredients in every formula.
However, Natural does not mean risk-free. Face to Grace Beauté is not responsible for allergic reactions, sensitivities, or misuse of products. Always review the ingredient list before use and perform a patch test when trying a product for the first time.
3. Orders & Accuracy
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
-
Product availability
-
Errors in product or pricing information
-
Suspected fraud or misuse
If we cancel or change an order, we will notify you using the contact information provided at checkout.
You agree to provide current, complete, and accurate purchase and account information.
4. Pricing & Payments
All prices are listed in Canadian dollars (CAD) unless otherwise stated. Prices are subject to change without notice.
We reserve the right to modify or discontinue any product at any time without liability.
5. Shipping Policy
Order Processing
-
Order cutoff time: 2:00 PM EST
-
Orders placed before cutoff are processed starting the next business day
-
Handling time: 2–4 business days
-
Fulfillment days: Monday to Friday
Delivery Time
-
Transit time: 3–5 business days
-
Total estimated delivery: 5–9 business days
-
Delivery times are estimates, not guarantees
Shipping Rates
-
Flat-rate shipping is $15 for Canadian orders up to and including $250
-
Shipping is free for Canadian orders over $250
Signature on Delivery
By default, packages are delivered without a signature.
If you would like signature-required delivery, you must request it before your order ships. Any additional carrier cost will be added to your order.
If you authorize delivery without a signature, Face to Grace Beauté is not responsible for lost, stolen, or missing parcels after delivery is confirmed by the carrier.
International Shipping
While the online checkout is currently limited to Canadian addresses, Face to Grace Beauté is happy to receive requests for international orders. However, these can be done manually only. Please email facetogracebeaute@gmail.com to receive a personalized quote including shipping rates, duties, and delivery terms."
6. Lost, Stolen, or Delayed Packages
Once an order has been shipped and marked as delivered by the carrier:
-
We are not responsible for lost or stolen packages
-
Delivery delays caused by carriers, weather, customs, or other factors are outside our control
If your package is missing, contact the carrier first. We will assist where possible but cannot guarantee replacement or refund.
7. Returns & Refunds
Because skincare and personal-care products are personal items, all sales are final unless otherwise stated. A replacement or refund may be considered for a verified damaged, defective, incorrect, or incomplete order. Email facetogracebeaute@gmail.com within two business days of delivery with your order number and clear photos. If approved, refunds are issued to the original payment method.
8. Order Errors
If you receive the wrong item or an incomplete order, contact us within two business days of delivery with your order number and clear photos. We will correct verified order errors.
9. Accounts & Passwords
If you create an account on our website:
-
You are responsible for maintaining the confidentiality of your account and password
-
You are responsible for all activity under your account
-
Face to Grace Beauté is not liable for losses resulting from unauthorized account use
10. Cookies & Privacy
We use cookies and similar technologies to improve your browsing experience and comply with privacy laws in Canada, Quebec, and other regions.
By using our website, you consent to the use of cookies as outlined in our Privacy Policy and through our cookie consent banner.
11. Intellectual Property
All content on this site — including text, images, branding, and design — is the property of Face to Grace Beauté and may not be copied, reproduced, or used without written permission.
12. Limitation of Liability
Face to Grace Beauté shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Use of products is at your own risk. Always follow usage instructions and ingredient disclosures.
13. Governing Law
These Terms are governed by the laws of Canada and the Province of Quebec, without regard to conflict of law principles.
14. Relationship with Shopify
Face to Grace Beauté is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases you make in our Store are made directly with Face to Grace Beauté. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Face to Grace Beauté, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Face to Grace Beauté.
14. Contact Information
For questions about these Terms, contact:
Face to Grace Beauté
Email: [facetogracebeaute@gmail.com]
Phone: [613-729-2084]