Refund policy

Last updated: September 21, 2026

At Face to Grace Beauté, we care about the quality of our products and your experience. Because our products are skincare and personal-care items, we follow strict hygiene and safety standards.

All Sales Are Final

Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns or exchanges for opened or used products.

Damaged, incorrect, or missing items

If your item arrives damaged, you received the wrong item, or your order is missing items, email facetogracebeaute@gmail.com within two business days of delivery. Include your order number and clear photos of the product and packaging. Once the issue is verified, Face to Grace Beauté may send a replacement at no extra cost or issue a refund to the original payment method.

Lost or Stolen Packages

If your tracking shows “delivered” but you did not receive your package:

Contact the shipping carrier first

Check with neighbors or building management

If you authorized delivery without a signature, Face to Grace Beauté is not responsible for lost or stolen packages after delivery is confirmed by the carrier.

Delivery Delays

We are not responsible for delays caused by:

Shipping carriers

Weather conditions

Customs or border processing

Incorrect address provided at checkout

Cancellations

Orders can only be canceled if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled or changed.

Contact

For return-related questions, use the Contact page or email facetogracebeaute@gmail.com.